Shopping Special - 5 Year Warranty

For just $4.99, you can extend your warranty to 5 years on your purchase, originally valued at $299.

With your regular order, you'll automatically receive a 2-year warranty and a 30-day return/exchange policy.

Warranty Details:

Product warranty:If there is any product failure during the warranty period, please contact us at the first time support@decorluxelife.com. Send us the product problems you encounter in the form of pictures or videos. Our customer service representative will reply within 12 hours. We will communicate specific issues with you. If it is a part problem, we will mail (express transportation) new parts for replacement free of charge (we will provide 5-6 additional spare parts in the packaging of all products). In case of poor product contact due to improper early installation, our technical experts will also solve your problem within 12 hours (We strongly recommend that you choose professional lighting personnel for installation).

Note:Replacements do not entail sending an entirely new product. If the other parts of the fixture (e.g., crystals, screws, bulbs, etc.) are intact, we will only resend the defective components. Kindly ensure proper care and storage of the fixture while waiting for the replacement parts. Please understand that product problems caused by man-made damage or natural disasters do not comply with our warranty policy. We are very happy to solve customers' problems because we attach great importance to customers' product experience.

If you encounter any issues during the warranty period, please contact us for assistance. Don’t miss this opportunity to secure your purchase with extended peace of mind!

Return Policy
Decorluxelife’s return policy lasts for 30 days from the date you receive your item. Unfortunately, returns requested after this period are not eligible for a refund or exchange. To initiate a return, please email support@decorluxelife.com. We will reply with the return mailing address, and you will need to cover the shipping costs upfront (refunds for shipping costs may apply as needed).

Items must be unused and in their original packaging. We do not accept returns for:

• Installed or used items
• Returns requested after 30 days
  

Order Cancellation Policy

Orders Not Yet Shipped:

• Orders canceled within 24 hours of purchase: Full refund.
• Orders canceled or modified after 24 hours but before shipment: 5% handling fee of the order total will apply.

Orders Already Shipped but Not Yet Delivered: Cancellations will be processed as a return, and a 15% restocking fee will be deducted from the refund.

Order Processing Time

Orders are typically processed within 3-5 business days after payment confirmation. Special orders may require 5-9 business days.

Shipping Costs and Transit Times

Free Shipping is available for all orders on decorluxelife.com.

• Air Freight: 12–15 days (small lights, samples, replacements) – Free
• International Express (DHL, FedEx, UPS): 7–10 days – Paid
• Sea Freight: 30-45 days (for large items) – Free
  

We offer paid expedited shipping services to meet urgent delivery needs. Please contact us for more details.

Our in-house technicians can customize any order!

Popular Changes:

• Hanging length
• Material color or paint
• Emitting color
• Dimmable add-on
• Add or reduce size/dimension
• Redesign the entire lighting fixture to your suggestion

What We Do:

• Make minor adjustments above
• Create CAD drawings for your custom design
• 3D render the product into your photo

Speak with an expert on live chat or call us now from 9AM EST to 6PM EST.

Alternatively, leave us an email.