Shopping Special - 5 Year Warranty
20% OFF For All! Discount Code: MC20
For just $4.99, you can extend your warranty to 5 years on your purchase, originally valued at $299.
With your regular order, you'll automatically receive a 2-year warranty and a 30-day return/exchange policy.
Warranty Details:
Product warranty:If there is any product failure during the warranty period, please contact us at the first time support@decorluxelife.com. Send us the product problems you encounter in the form of pictures or videos. Our customer service representative will reply within 12 hours. We will communicate specific issues with you. If it is a part problem, we will mail (express transportation) new parts for replacement free of charge (we will provide 5-6 additional spare parts in the packaging of all products). In case of poor product contact due to improper early installation, our technical experts will also solve your problem within 12 hours (We strongly recommend that you choose professional lighting personnel for installation).
Note:Replacements do not entail sending an entirely new product. If the other parts of the fixture (e.g., crystals, screws, bulbs, etc.) are intact, we will only resend the defective components. Kindly ensure proper care and storage of the fixture while waiting for the replacement parts. Please understand that product problems caused by man-made damage or natural disasters do not comply with our warranty policy. We are very happy to solve customers' problems because we attach great importance to customers' product experience.
If you encounter any issues during the warranty period, please contact us for assistance. Don’t miss this opportunity to secure your purchase with extended peace of mind!
Shipping
Free Shipping on all orders
The time period for you to receive your goods is divided into processing time and shipping time.
Processing time: 7-10 working days
Shipping time: 6-9 working days
Note: For package size over 36″ and valuable items, we will choose ocean shipping according to the situation, and the ocean shipping time is about 35-45 days. We will communicate with customers in advance. If the customer’s package is oversized, but want to get the product quickly, you can contact us (support@decorluxelife.com).
Email: support@decorluxelife.com
Phone: +1(303)246-1563
Returns
Returns: Returns accepted within 30 days of receipt (natural days)
Refunds: Once we have received and inspected the returned item, refunds will be issued within 10 business days.
We will combine your previous payment channels and refund you in the same way.
For more information, please contact our Customer Service
Email: support@decorluxelife.com
Phone: +1(303)246-1563
For more returns information, please feel free to read the Return and Refund Policy
Decorluxelife Shipping Partners
Discover more in our FAQ
Do I still get the best price?
Thank you very much for your interest in our lights, we plan events every month where you can take advantage of the corresponding discounts! The quality of our lamps definitely matches the price.
Materials: We use natural brass and K9 crystals as well as imported alabaster from Spain and other materials for our products, we are not using cheap and environmentally unfriendly materials.
Craftsmanship: All lights are handmade by workers to open the mold, injection molding, coloring and assembly, not assembly line mass production, but craftsmanship.
Transportation and Packaging: Double packing with carton and wooden box can protect the lamps well, and free shipping and tax.
After-sale: provide timely customer service, 30 days warranty and 2 years after-sale for sold products, any problems can be found on our website.
How soon will I receive the lights?
- For the delivery date
- Suitable for wall sconces&size less than 36''
Processing time: 7-10 working days
Shipping time: 6-9 working days - For package size over 36″ and valuable items
- We will choose ocean shipping according to the situation, and the ocean shipping time is about 35-45 days. We will communicate with customers in advance.
- Note: If the customer’s package is oversized, but want to get the product quickly, you can contact us (support@decorluxelife.com).
What if I want to customize it?
We offer custom service, you can contact us by email (support@decorluxelife.com ) and tell us your customization requirements. Our designers will try their best to help you realize your ideas. Let everyone can design their favorite lights. And we will make them from our factory and ship them to you by air, no middleman, affordable price.
- An image or simply a design drawing of the chandelier that you want.
- The specific color that you want for the base, like gold or chrome.
- The specific size about the width, depth and height, like W 32” X D 10” X H 10”.More Details
How do I get trade discount?
Congratulations! If you are a designer/builder/distributor, then you can apply for our trade discount.
Contact us, provide us with your relevant credentials, and after verification we can invite you to join our trade account and access our trade partner community!
Here you can enjoy:
- 1.Trade Discounts
2.Free samples and free color plates
3.Free customization fee
4.Free design drawings
5.Enjoy 5 years warranty (regular 2 years)
6.Exchange within 60 days (regular 30 days) - Contact Us
How can I cancel an order?
You can contact us to help you cancel your order. However, you will need to contact us before your order is dispatched. Once your fixture is out of stock or has been shipped, we will not be able to help you cancel your order. Thank you for your understanding!
Any questions please contact support@decorluxelife.com.
How to return an item?
General Return Process
To initiate a return:
- Please refrain from installing or using the product.
- Keep the item in its original packaging.
- Request the return within 30 days from the date of order delivery.
Note: For details, please know the Refund Policy.Read More