Return Policy
Decorluxelife’s return policy lasts for 30 days from the date you receive your item. Unfortunately, returns requested after this period are not eligible for a refund or exchange. To initiate a return, please email support@decorluxelife.com. We will reply with the return mailing address, and you will need to cover the shipping costs upfront (refunds for shipping costs may apply as needed).
Items must be unused and in their original packaging. We do not accept returns for:
- Installed or used items
- Returns requested after 30 days
Order Cancellation Policy
Orders Not Yet Shipped:
- Orders canceled within 24 hours of purchase: Full refund.
- Orders canceled or modified after 24 hours but before shipment: 5% handling fee of the order total will apply.
Orders Already Shipped but Not Yet Delivered: Cancellations will be processed as a return, and a 15% restocking fee will be deducted from the refund.
Order Processing Time
Orders are typically processed within 3-5 business days after payment confirmation. Special orders may require 5-9 business days.
Shipping Costs and Transit Times
Free Shipping is available for all orders on decorluxelife.com.
- Air Freight: 12–15 days (small lights, samples, replacements) – Free
- International Express (DHL, FedEx, UPS): 7–10 days – Paid
- Sea Freight: 30-45 days (for large items) – Free
We offer paid expedited shipping services to meet urgent delivery needs. Please contact us for more details.