White Glove Delivery Service
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White Glove Delivery Service – Prepaid Deposit $100
Upgrade your delivery experience with our White Glove Service. Choose this option for professional in-home delivery, unpacking, assembly, and placement.
Delivery Options
We offer two delivery service options, you can choose based on your needs:
Standard Delivery (Free)
- Delivery to the ground floor or first accessible dry area (e.g., garage, front porch, hallway, etc.).
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Does not include unpacking, assembly, in-home placement, or trash removal.
- We will notify you via email when your order is ready to ship and provide tracking details.
White Glove Service (Prepaid Deposit $100)
For a higher level of service, suitable for larger items or those requiring multi-floor delivery, unpacking, and assembly.
Service Details:
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In-room Delivery: Furniture will be delivered to the specified room in your home, including multi-floor delivery (with prior confirmation of stairs or elevator access).
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Unpacking & Inspection: Our team will unpack and inspect the items for damage.
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Placement: Furniture will be placed according to your instructions.
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Basic Assembly: Includes simple assembly (e.g., attaching legs, handles, etc.). Complex installations may incur additional fees.
- Trash Removal: Removal of all packaging materials from your home.
Prepaid Deposit $100 Explanation:
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$100 Prepaid Deposit: This amount is required to secure the White Glove service.
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Final Payment: After confirming your delivery details, we will provide a final quote, and the $100 deposit will be deducted from the total cost.
- Final Quote: The final cost may vary based on factors like delivery location, floor level, and special requirements.
Order Process
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Choose Your Furniture
Browse our collection and select the furniture items you wish to purchase.
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Select White Glove Service
On the product page, under the White Glove Delivery Service – Prepaid Deposit $100 section, check the box to add this service to your order.
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Proceed to Checkout
After selecting the White Glove Service, proceed to checkout. The $100 deposit will be added as a separate item in your cart.
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Confirm Delivery Details
After your order is placed, our team will contact you to confirm the delivery requirements:
● Floor access (stairs or elevator)
● Special handling requests for larger or delicate items
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Receive Final Quote
Based on the delivery details, we will provide a final quote. The $100 prepaid deposit will be deducted from the final cost.
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Final Invoice
Once the final details are confirmed, we will send you a final invoice for the remaining balance. The $100 prepaid deposit will be credited to your invoice.
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Schedule Your Delivery
After the remaining balance is settled, we will schedule your delivery and our professional team will provide the White Glove service.
Important Notes:
- The $100 prepaid deposit is not the final fee, but a reservation to secure the White Glove service.
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Final charges may vary based on delivery location, special requests, or additional handling needs.
- The White Glove service does not include old furniture removal. Please let us know in advance if you require this service.
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Additional fees may apply for remote areas, multi-floor delivery, or special delivery conditions.
- If White Glove Service is not selected, your order will be delivered via Standard Delivery.
Contact Us
If you have any questions or need further assistance regarding the White Glove Delivery Service or any other aspect of your order, feel free to reach out to us. Our customer service team is here to help.
Contact Information:
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Phone: +1(747)203-9218
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WhatsApp: +1(303)246-1563
Shipping
Due to recent changes in international tariff policies, we are making adjustments to our shipping process. Please read the following important information regarding the potential impact on your orders and the measures we are taking:
1. Shipping Method Adjustment
StartingApril 15th, all orders will be automatically switched to air or sea freight. The estimated delivery time will be15-25 days. If you need expedited shipping, please let us know as soon as possible. Expedited shipping fees or potential tariff costs may apply.
2. Tariff Fees
If you choose express shipping and pay for the shipping fees, you will be responsible for any tariff fees that may arise during customs clearance.
If you choose air or sea freight, we will cover the tariff fees on your behalf, so you won’t need to pay any additional charges related to tariffs.
Note: For package size over 36″, we will choose ocean shipping according to the situation, and the ocean shipping time is about 35-45 days. We will communicate with customers in advance. If the customer’s package is oversized, but want to get the product quickly, you can contact us (support@decorluxelife.com).
Returns
Returns: Returns accepted within 30 days of receipt (natural days)
Refunds: Once we have received and inspected the returned item, refunds will be issued within 10 business days.
We will combine your previous payment channels and refund you in the same way.
For more information, please contact our Customer Service
Email: support@decorluxelife.com
Service: +1(747)203-9218
For more returns information, please feel free to read the Return and Refund Policy
Decorluxelife Shipping Partners
Customization
Free Return within 30 Days
Sutable Sloped Ceiling
FAQs
Do I still get the best price?
Thank you very much for your interest in our lights, we plan events every month where you can take advantage of the corresponding discounts! The quality of our lamps definitely matches the price.
Materials: We use natural brass and K9 crystals as well as imported alabaster from Spain and other materials for our products, we are not using cheap and environmentally unfriendly materials.
Craftsmanship: All lights are handmade by workers to open the mold, injection molding, coloring and assembly, not assembly line mass production, but craftsmanship.
Transportation and Packaging: Double packing with carton and wooden box can protect the lamps well, and free shipping and tax.
After-sale: provide timely customer service, 30 days warranty and 2 years after-sale for sold products, any problems can be found on our website.
How soon will I receive the lights?
- For the delivery date
- Suitable for wall sconces&size less than 36''
Processing time: 7-10 working days
Shipping time: 6-9 working days - For package size over 36″ and valuable items
- We will choose ocean shipping according to the situation, and the ocean shipping time is about 30 days. We will communicate with customers in advance.
- Note: If the customer’s package is oversized, but want to get the product quickly, you can contact us (support@decorluxelife.com).
What if I want to customize it?
We offer custom service, you can contact us by email (support@decorluxelife.com ) and tell us your customization requirements. Our designers will try their best to help you realize your ideas. Let everyone can design their favorite lights. And we will make them from our factory and ship them to you by air, no middleman, affordable price.
- An image or simply a design drawing of the chandelier that you want.
- The specific color that you want for the base, like gold or chrome.
- The specific size about the width, depth and height, like W 32” X D 10” X H 10”.More Details
How do I get trade discount?
Congratulations! If you are a designer/builder/distributor, then you can apply for our trade discount.
Contact us, provide us with your relevant credentials, and after verification we can invite you to join our trade account and access our trade partner community!
Here you can enjoy:
- 1.Trade Discounts
2.Free samples and free color plates
3.Free customization fee
4.Free design drawings
5.Enjoy 5 years warranty (regular 2 years)
6.Exchange within 60 days (regular 30 days) - Contact Us
How can I cancel an order?
You can contact us to help you cancel your order. However, you will need to contact us before your order is dispatched. Thank you for your understanding!
Any questions please contact support@decorluxelife.com.
How to return an item？
General Return Process
To initiate a return:
- Please refrain from installing or using the product.
- Keep the item in its original packaging.
- Request the return within 30 days from the date of order delivery.
Note: For details, please know the Refund Policy. Read More
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How to Choose the Right Chandelier Size for Your Space
