White Glove Delivery Service
What is Decorluxelife's Price Match Policy?
At Decorluxelife, we want you to feel confident that you are getting the right price without compromising on quality, design, or your overall shopping experience.
We work hard to make shopping simple and enjoyable while offering great value on the products you love.
30-Day Price Match Policy
If an item from your order goes on sale on the Decorluxelife website within 30 days of your purchase date, you may request a price match for the difference.
Please note that this policy does not apply to Clearance items, Flash Deals, price reductions outside the 30-day guarantee period, or bundle promotions such as “Buy Together” offers.
Guidelines and Limitations
The item must be identical to the item originally purchased, including the same size, color, quantity, specifications, and model or SKU.
The item must have been purchased directly from the Decorluxelife website before a Price Match request can be submitted.
The item must still be in stock on the Decorluxelife website at the time the Price Match request is made.
Price Match requests must be submitted within 30 days of the original purchase date.
*Decorluxelife reserves the right to interpret and explain the terms and conditions of this Price Match Policy.
At Decorluxelife, we value the quality of every product and your overall shopping experience.
Eligible products may be returned or exchanged within 30 calendar days from the date of delivery by contacting our customer service team.
Before submitting a return request, please read our full Return & Refund Policy carefully, including product exclusions, return requirements, and applicable limitations.
Enjoy complimentary standard shipping on eligible orders from Decorluxelife.
Each order is carefully prepared and shipped directly to your delivery address with no additional standard shipping fees.
Shipping methods, estimated delivery times, and availability may vary depending on the product, order destination, and other applicable shipping conditions.
Please refer to our Shipping Policy for full details, including delivery areas, processing times, and applicable shipping limitations.
Decorluxelife is committed to providing lighting products that combine quality, functionality, and thoughtful design for everyday living.
For eligible lighting products, Decorluxelife provides a 2-year limited warranty covering product materials, fixture structure, workmanship, finishes, and applicable electrical components.
Before submitting a warranty claim, please read our full Warranty Policy carefully, including the products covered, warranty scope, exclusions, and applicable limitations.
This limited warranty applies to defects in materials, workmanship, and related functionality that arise under normal household use.
For purposes of this policy, “normal” use means reasonable use of the product for its intended purpose in a normal residential environment and in accordance with the product's installation, operation, maintenance, and care instructions.
Safety and quality are important parts of our lighting products.
Depending on the product model and destination market, our lighting products may carry UL, ETL and/or CE certification or compliance markings.
Please refer to the individual product specifications or contact us to confirm the applicable certification for a specific product.
White Glove Delivery Service – Prepaid Deposit $300
Upgrade your delivery experience with our White Glove Service. Choose this option for professional in-home delivery, unpacking, assembly, and placement.
Delivery Options
We offer two delivery service options, you can choose based on your needs:
Standard Delivery (Free)
- Delivery to the ground floor or first accessible dry area (e.g., garage, front porch, hallway, etc.).
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Does not include unpacking, assembly, in-home placement, or trash removal.
- We will notify you via email when your order is ready to ship and provide tracking details.
White Glove Service (Prepaid Deposit $300)
For a higher level of service, suitable for larger items or those requiring multi-floor delivery, unpacking, and assembly.
Service Details:
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In-room Delivery: Furniture will be delivered to the specified room in your home, including multi-floor delivery (with prior confirmation of stairs or elevator access).
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Unpacking & Inspection: Our team will unpack and inspect the items for damage.
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Placement: Furniture will be placed according to your instructions.
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Basic Assembly: Includes simple assembly (e.g., attaching legs, handles, etc.). Complex installations may incur additional fees.
- Trash Removal: Removal of all packaging materials from your home.
Prepaid Deposit $300 Explanation:
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$300 Prepaid Deposit: This amount is required to secure the White Glove service.
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Final Payment: After confirming your delivery details, we will provide a final quote, and the $300 deposit will be deducted from the total cost.
- Final Quote: The final cost may vary based on factors like delivery location, floor level, and special requirements.
Order Process
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Choose Your Furniture
Browse our collection and select the furniture items you wish to purchase.
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Select White Glove Service
On the product page, under the White Glove Delivery Service – Prepaid Deposit $300 section, check the box to add this service to your order.
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Proceed to Checkout
After selecting the White Glove Service, proceed to checkout. The $300 deposit will be added as a separate item in your cart.
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Confirm Delivery Details
After your order is placed, our team will contact you to confirm the delivery requirements:
● Floor access (stairs or elevator)
● Special handling requests for larger or delicate items
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Receive Final Quote
Based on the delivery details, we will provide a final quote. The $300 prepaid deposit will be deducted from the final cost.
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Final Invoice
Once the final details are confirmed, we will send you a final invoice for the remaining balance. The $300 prepaid deposit will be credited to your invoice.
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Schedule Your Delivery
After the remaining balance is settled, we will schedule your delivery and our professional team will provide the White Glove service.
Important Notes:
- The $300 prepaid deposit is not the final fee, but a reservation to secure the White Glove service.
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Final charges may vary based on delivery location, special requests, or additional handling needs.
- The White Glove service does not include old furniture removal. Please let us know in advance if you require this service.
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Additional fees may apply for remote areas, multi-floor delivery, or special delivery conditions.
- If White Glove Service is not selected, your order will be delivered via Standard Delivery.
Contact Us
If you have any questions or need further assistance regarding the White Glove Delivery Service or any other aspect of your order, feel free to reach out to us. Our customer service team is here to help.
Contact Information:
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Phone: +1(747)203-9218
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WhatsApp: +1(303)246-1563
Return Policy
Decorluxelife’s return policy lasts for 30 days from the date you receive your item. Unfortunately, returns requested after this period are not eligible for a refund or exchange. To initiate a return, please email support@decorluxelife.com. We will reply with the return mailing address, and you will need to cover the shipping costs upfront (refunds for shipping costs may apply as needed).
Items must be unused and in their original packaging. We do not accept returns for:
- Installed or used items
- Returns requested after 30 days
Order Cancellation Policy
Orders Not Yet Shipped:
- Orders canceled within 24 hours of purchase: Full refund.
- Orders canceled or modified after 24 hours but before shipment: 5% handling fee of the order total will apply.
Orders Already Shipped but Not Yet Delivered: Cancellations will be processed as a return, and a 15% restocking fee will be deducted from the refund.
Order Processing Time
Orders are typically processed within 3-5 business days after payment confirmation. Special orders may require 5-9 business days.
Shipping Costs and Transit Times
Free Shipping is available for all orders on decorluxelife.com.
- Air Freight: 12–15 days (small lights, samples, replacements) – Free
- International Express (DHL, FedEx, UPS): 7–10 days – Paid
- Sea Freight: 30-45 days (for large items) – Free
We offer paid expedited shipping services to meet urgent delivery needs. Please contact us for more details.
OUR PROMISE
#AT HOME WITH DECORLUXELIFE
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